SpeedSole Athletics receives hundreds of customer inquiries daily, ranging from product specifications to warranty claims. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer inquiries, improving customer satisfaction levels.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information quickly. The team can now handle more tickets in less time, increasing their productivity.
Furthermore, SpeedSole Athletics uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to centralize their customer support services, making it easier to monitor and manage.
The company has reported a significant improvement in their customer support services since implementing Deskhero. They have seen a reduction in response times, an increase in customer satisfaction, and an overall improvement in their customer support team's productivity.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, reducing the time taken to respond to customer inquiries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results. This makes it easier for the customer support team to find the information they need quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems. This enables companies to centralize their customer support services.
* This article provides an example of how a fictive company in the Manufacturing and Assembly of Athletic Footwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
