ScrewMaster Inc. interacts with customers through various channels, including email, phone, and social media. They use Deskhero's custom email domains and user groups features to manage these interactions effectively. The custom email domains give a professional touch to their communication, while the user groups allow them to provide personalized support.
Deskhero's AI capabilities play a crucial role in enhancing these customer interactions. The AI uses OpenAI Embeddings to understand the context of customer queries and generate appropriate responses. This has improved the relevance and accuracy of their responses, thereby increasing customer satisfaction.
The AI also uses the knowledge base and previous tickets to suggest replies to customer queries. This feature has not only improved the speed of response but also ensured consistency in the quality of responses.
Moreover, ScrewMaster uses Deskhero's comprehensive search bar to quickly find relevant information during customer interactions. The AI enhances the search results by using OpenAI Embeddings from the knowledge base, previous tickets, and scraped website data.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality of customer interaction at ScrewMaster, leading to higher customer satisfaction.
How does Deskhero's AI enhance customer interactions?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries and generate appropriate responses. It also suggests replies based on the knowledge base and previous tickets, improving the speed and consistency of responses.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows you to quickly find relevant information. The AI enhances the search results by using OpenAI Embeddings from the knowledge base, previous tickets, and scraped website data.
How does Deskhero's AI increase customer satisfaction?
By generating appropriate and consistent responses to customer queries, Deskhero's AI improves the relevance and accuracy of customer interaction. This leads to higher customer satisfaction.
* This article provides an example of how a fictive company in the Manufacturing bolts, nuts, screws and other fasteners from metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
