NutPro Industries has a vast knowledge base, including product manuals, technical guides, and policy documents. Managing this knowledge base was a challenge until they started using Deskhero. The platform's structured data lists and custom fields have made it easier to organize and categorize the knowledge base.
Deskhero's AI capabilities have further enhanced the management of the knowledge base. The AI uses OpenAI Embeddings to analyze the content of the knowledge base and generate relevant tags. This has improved the discoverability of content within the knowledge base.
Moreover, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to create new articles, thereby improving the timeliness of information in the knowledge base.
NutPro also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI can scrape relevant information from their website and add it to the knowledge base automatically.
Overall, Deskhero's advanced AI capabilities have made it easier for NutPro to manage their knowledge base, ensuring that their customer support agents always have the most accurate and up-to-date information.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and generate relevant tags. This improves the discoverability of content. Moreover, the AI can generate knowledge base articles from Word, PowerPoint, and PDF files, reducing the time and effort required to create new articles.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to scrape relevant information from your website and add it to the knowledge base automatically. This ensures that your knowledge base is always updated with the latest information.
How does Deskhero's AI ensure the accuracy of the knowledge base?
Deskhero's AI analyzes the content of the knowledge base using OpenAI Embeddings, which helps in identifying any inconsistencies or outdated information. Moreover, the website scraping feature ensures that the knowledge base is always updated with the latest information from your website.
* This article provides an example of how a fictive company in the Manufacturing bolts, nuts, screws and other fasteners from metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
