BoltCo Manufacturing receives hundreds of customer queries each day, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management system to efficiently handle these inquiries. With the help of AI, Deskhero categorizes and prioritizes tickets, ensuring that critical issues are addressed promptly.
The AI capabilities of Deskhero also enhance the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the platform can find relevant content quickly and accurately. This feature has reduced the time spent by customer support agents on searching for information, thereby increasing their productivity.
Deskhero's AI also generates suggested replies for customer support agents. These suggestions are based on the context of the customer's query and the available knowledge base. This feature has not only improved the speed of response but also ensured consistency in the quality of responses.
Furthermore, BoltCo uses Deskhero's custom fields and user groups features to personalize their customer support. Custom fields allow them to capture specific information about each customer, while user groups enable them to provide targeted support based on the customer's profile.
Overall, the advanced AI capabilities of Deskhero have transformed BoltCo's customer support process, making it more efficient and effective.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses machine learning algorithms to analyze the content of the tickets and categorize them based on their nature. It also prioritizes tickets based on their urgency and importance, ensuring that critical issues are addressed promptly.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This enhances the accuracy and speed of search results within the platform.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the context of the customer's query and the available knowledge base to generate suggested replies. This helps to improve the speed of response and ensures consistency in the quality of responses.
* This article provides an example of how a fictive company in the Manufacturing bolts, nuts, screws and other fasteners from metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
