MotoTech Solutions receives numerous queries daily regarding their products' specifications, installation, and troubleshooting. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies.
The AI-powered comprehensive search bar has significantly improved the efficiency of MotoTech's customer service team. It quickly finds relevant information from the vast database, reducing the time spent on each ticket and improving customer satisfaction.
Deskhero's AI also helps in creating a dynamic knowledge base. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This feature has made it easier for the support team to find solutions and for customers to self-serve, reducing the overall ticket volume.
Using Deskhero's REST API, MotoTech has integrated the platform with their existing systems, allowing seamless data exchange and further enhancing the efficiency of their customer support operations.
MotoTech Solutions has seen a significant reduction in response times and an increase in customer satisfaction since implementing Deskhero. The platform's advanced AI capabilities have transformed their customer support and helpdesk services.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve the search function?
The AI enhances the search results by using OpenAI Embeddings from various sources to find the most relevant content. This significantly reduces the time spent on each ticket.
How does Deskhero's AI help in creating a dynamic knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for the support team to find solutions and allows customers to self-serve, reducing the overall ticket volume.
* This article provides an example of how a fictive company in the Manufacturing of Brushless DC Motor Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
