ElectroSpin Motors deals with a wide range of customer queries, from product inquiries to technical support. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
The AI-powered comprehensive search bar has been instrumental in improving the efficiency of ElectroSpin's customer service team. It quickly finds the most relevant information from the vast database, enabling the team to provide prompt and accurate responses.
Deskhero's AI also assists in building a robust knowledge base. It generates articles from various file types and even scrapes data from the company's website. This has not only made it easier for the support team to find solutions but also empowered customers to self-serve, thereby reducing the overall ticket volume.
By integrating Deskhero's REST API with their existing systems, ElectroSpin has achieved seamless data exchange, further enhancing their customer support operations.
Since implementing Deskhero, ElectroSpin Motors has seen a marked improvement in their response times and customer satisfaction levels. The platform's advanced AI capabilities have revolutionized their customer service experience.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
How does the AI-powered search bar work?
The AI enhances the search results by using OpenAI Embeddings from various sources to find the most relevant content. This enables the customer service team to provide prompt and accurate responses.
How does Deskhero's AI help in building a robust knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for the support team to find solutions and allows customers to self-serve, reducing the overall ticket volume.
* This article provides an example of how a fictive company in the Manufacturing of Brushless DC Motor Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
