Dynamo Industries receives a high volume of customer queries daily. To handle these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies, greatly improving the efficiency of their customer service team.
The AI-powered comprehensive search bar has been a game-changer for Dynamo's customer service team. It quickly finds the most relevant information from the vast database, allowing the team to provide faster and more accurate responses.
Deskhero's AI also plays a crucial role in maintaining a comprehensive knowledge base. It generates articles from various file types and even scrapes data from the company's website. This has simplified the process of finding solutions for the support team and enabled customers to self-serve, thereby reducing the overall ticket volume.
Dynamo has integrated Deskhero's REST API with their existing systems, achieving seamless data exchange and further enhancing their customer support operations.
Since implementing Deskhero, Dynamo Industries has seen a significant improvement in their response times and customer satisfaction levels. The platform's advanced AI capabilities have revolutionized their customer support and helpdesk services.
How does Deskhero's AI improve the efficiency of the customer service team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, greatly improving the efficiency of the customer service team.
How does the AI-powered search bar enhance customer service?
The AI enhances the search results by using OpenAI Embeddings from various sources to find the most relevant content. This allows the customer service team to provide faster and more accurate responses.
How does Deskhero's AI contribute to maintaining a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This simplifies the process of finding solutions for the support team and enables customers to self-serve, reducing the overall ticket volume.
* This article provides an example of how a fictive company in the Manufacturing of Brushless DC Motor Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
