BrickMaster Inc. has a large customer base that often requires technical assistance and information about their products. To manage these inquiries, they utilize Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent by customer service representatives on each ticket.
The company also uses custom fields and structured data lists to categorize and prioritize inquiries. This, combined with the AI's ability to enhance search results, allows the team to quickly find relevant information and resolve issues faster.
BrickMaster Inc. regularly updates their knowledge base with new articles generated from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero scrape this information and use it to improve suggested replies and search results.
Deskhero's REST API is used to integrate the platform with BrickMaster Inc.'s existing systems. This seamless integration allows for real-time updates and ensures that all information is readily available when needed.
Overall, the advanced AI capabilities of Deskhero have greatly improved the efficiency of BrickMaster Inc.'s customer support. The platform's ability to learn from past interactions and suggest relevant responses has reduced response times and increased customer satisfaction.
How does the AI suggest replies?
The AI analyzes previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then uses this information to suggest a relevant reply.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to enhance the search results.
How does the REST API integration work?
The REST API allows Deskhero to be integrated with existing systems. This enables real-time updates and ensures that all necessary information is readily available.
* This article provides an example of how a fictive company in the Manufacturing of cement blocks and bricks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
