GumGo Enterprises, a prominent manufacturer of chewing gum and bubble gum, was looking for a solution to create a comprehensive knowledge base and improve their customer support.
They chose Deskhero for its advanced AI capabilities. Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier for GumGo's support team to find and use relevant information.
Deskhero's AI also enhances their customer support. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant content and generate replies. This has significantly improved GumGo's response times and customer satisfaction.
Furthermore, Deskhero's AI-powered search bar makes it easier for the support team to find relevant information quickly, further improving their efficiency and response times.
Overall, Deskhero's AI capabilities have helped GumGo Enterprises create a comprehensive knowledge base and improve their customer support, leading to higher customer satisfaction.
How does Deskhero's AI help in creating a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to find and use relevant information.
How does Deskhero's AI enhance customer support?
Deskhero's AI leverages OpenAI Embeddings from various resources to suggest relevant content and generate replies. This improves response times and customer satisfaction.
How does Deskhero's AI-powered search bar improve efficiency?
Deskhero's AI-powered search bar quickly finds relevant information, improving efficiency and response times.
* This article provides an example of how a fictive company in the Manufacturing chewing gum and bubble gum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
