BubbleBliss Inc., a leading manufacturer of chewing gum and bubble gum, was facing challenges in managing their growing volume of customer support tickets. They needed a solution that could help them manage, prioritize, and respond to these tickets more efficiently.
They turned to Deskhero for its advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to suggest relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Deskhero's AI capabilities also enhanced BubbleBliss's knowledge management system. The AI was able to generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier for the support team to find and use relevant information.
Moreover, Deskhero's comprehensive search bar, powered by AI, made it easier for the support team to find relevant information quickly. This further improved their response times and overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed BubbleBliss's customer support and knowledge management systems, making them more efficient and effective.
How does Deskhero's AI enhance the response time to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant content and generate replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI improve knowledge management?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier for the support team to find and use relevant information.
How does Deskhero's AI-powered search bar work?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from various resources, improving efficiency and response times.
* This article provides an example of how a fictive company in the Manufacturing chewing gum and bubble gum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
