Chewy Delights Ltd., a renowned manufacturer of chewing gum and bubble gum, was struggling with an increasing volume of customer support tickets. They needed a solution that could help them manage these tickets more effectively and improve their response times.
They chose Deskhero for its advanced AI capabilities. Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant content and generate replies. This has significantly improved Chewy Delights' response times and customer satisfaction.
Deskhero's AI also enhances the ticket management process. It uses AI to prioritize tickets based on their urgency and complexity, helping the support team to focus on the most critical issues first.
Furthermore, Deskhero's AI-powered search bar makes it easier for the support team to find relevant information quickly, further improving their efficiency and response times.
Overall, Deskhero's AI capabilities have greatly improved Chewy Delights' ticket management process and customer support, leading to higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI prioritizes tickets based on their urgency and complexity, helping the support team to focus on the most critical issues first. It also suggests relevant content and generates replies, improving response times.
How does Deskhero's AI enhance customer support?
Deskhero's AI leverages OpenAI Embeddings from various resources to suggest relevant content and generate replies. This improves response times and customer satisfaction.
How does Deskhero's AI-powered search bar improve efficiency?
Deskhero's AI-powered search bar quickly finds relevant information, improving efficiency and response times.
* This article provides an example of how a fictive company in the Manufacturing chewing gum and bubble gum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
