CandyCraft receives numerous customer queries daily regarding their products, ingredients, allergen information, and more. To manage these queries efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals.
CandyCraft also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly. This ensures that the customer support team always has the most up-to-date information at their disposal.
The custom fields feature of Deskhero allows CandyCraft to categorize their tickets based on various parameters like product type, query type, etc. This helps in prioritizing the tickets and ensures that urgent queries are addressed promptly.
CandyCraft also uses Deskhero's REST API to integrate their customer support operations with other business processes. This ensures seamless communication between different departments and improves overall efficiency.
With the help of Deskhero's advanced AI capabilities, CandyCraft has been able to significantly improve their operational efficiency and customer satisfaction rate.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helps in providing quick and accurate responses to customer queries.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts the latest information from your website and updates the knowledge base accordingly. The AI capabilities of Deskhero analyze the scraped data and make the necessary updates.
Can Deskhero be integrated with other business processes?
Yes, Deskhero's REST API allows you to integrate your customer support operations with other business processes. This ensures seamless communication between different departments and improves overall efficiency.
* This article provides an example of how a fictive company in the Manufacturing of chocolate candies, nuts and bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
