RaisinGlaze Industries receives numerous customer queries daily, which include product inquiries, complaints, and feedback. Handling these queries manually was a challenging task that consumed a lot of time and resources. With Deskhero's ticket management and AI capabilities, the company can now automatically sort and prioritize tickets based on their significance and urgency.
The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This aids in swiftly and accurately finding relevant content. The content is then processed through OpenAI's ChatGPT to generate suggested replies, substantially reducing the response time to customer queries.
Deskhero's AI also improves search results, making it simpler for the customer support team to locate pertinent information. This has increased the team's efficiency and led to faster resolution times.
Moreover, Deskhero's AI capabilities have assisted RaisinGlaze Industries in identifying recurring issues and trends in customer queries. This has empowered the company to proactively address these issues and enhance their products and services.
In conclusion, Deskhero's AI capabilities have revolutionized the way RaisinGlaze Industries manages its customer support, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to comprehend the context and content of the ticket. It then sorts and prioritizes the ticket based on its significance and urgency.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings to comprehend the context and content of the search query. It then uses this comprehension to provide more relevant and accurate search results.
How has Deskhero's AI improved customer satisfaction at RaisinGlaze Industries?
Deskhero's AI has improved customer satisfaction at RaisinGlaze Industries by providing faster and more precise responses to customer queries. It has also helped the company identify and address recurring issues proactively, leading to enhancements in their products and services.
* This article provides an example of how a fictive company in the Manufacturing chocolate-covered nuts, raisins, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
