NuttyChoco Factory receives a plethora of customer queries daily, which include product details, complaints, and suggestions. Managing these queries manually was a daunting task that required a lot of time and effort. With Deskhero's ticket management and AI capabilities, the company can now automatically classify and prioritize tickets based on their relevance and urgency.
The AI employs OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps in quickly and accurately finding relevant content. The content is then passed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time to customer queries.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information. This has boosted the team's efficiency and led to quicker resolution times.
In addition, Deskhero's AI capabilities have helped NuttyChoco Factory in identifying common issues and trends in customer queries. This has allowed the company to proactively address these issues and improve their products and services.
In summary, Deskhero's AI capabilities have transformed the way NuttyChoco Factory manages its customer support, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI classify and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to understand the context and content of the ticket. It then classifies and prioritizes the ticket based on its relevance and urgency.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of the search query. It then uses this understanding to provide more relevant and accurate search results.
How has Deskhero's AI improved customer satisfaction at NuttyChoco Factory?
Deskhero's AI has improved customer satisfaction at NuttyChoco Factory by providing quicker and more accurate responses to customer queries. It has also helped the company identify and address common issues proactively, leading to improvements in their products and services.
* This article provides an example of how a fictive company in the Manufacturing chocolate-covered nuts, raisins, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
