ChocoNut Delights receives hundreds of customer queries every day, ranging from product information to complaints. Managing these queries manually was time-consuming and prone to errors. With Deskhero's ticket management and AI capabilities, the company can now automatically categorize and prioritize tickets based on their urgency and importance.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps in finding relevant content quickly and accurately. The content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information. This has improved the efficiency of the team and has led to quicker resolution times.
Furthermore, the AI capabilities of Deskhero have helped ChocoNut Delights in identifying common issues and trends in customer queries. This has enabled the company to proactively address these issues and improve their products and services.
Overall, Deskhero's AI capabilities have transformed the way ChocoNut Delights manages its customer support, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to understand the context and content of the ticket. It then categorizes and prioritizes the ticket based on its urgency and importance.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of the search query. It then uses this understanding to provide more relevant and accurate search results.
How has Deskhero's AI improved customer satisfaction at ChocoNut Delights?
Deskhero's AI has improved customer satisfaction at ChocoNut Delights by providing quicker and more accurate responses to customer queries. It has also helped the company identify and address common issues proactively, leading to improvements in their products and services.
* This article provides an example of how a fictive company in the Manufacturing chocolate-covered nuts, raisins, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
