CircuitMaster Inc. uses Deskhero's AI capabilities to manage their vast knowledge base, which includes technical manuals, product specifications, and troubleshooting guides. The AI uses OpenAI Embeddings to analyze these documents and generate relevant content, which is then used to provide suggested replies to customer inquiries.
Deskhero's AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This has significantly reduced the time taken to resolve customer issues, improving customer satisfaction levels.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI regularly scans their website for new or updated information and automatically adds it to the knowledge base.
Deskhero's custom fields and structured data lists have allowed CircuitMaster Inc. to organize their customer data effectively. The AI uses this data to provide personalized support to each customer, further enhancing their experience.
Finally, CircuitMaster Inc. uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and other resources. It uses this analysis to provide more relevant search results, making it easier for the support team to find the information they need.
How does Deskhero's AI provide personalized support?
Deskhero's AI uses the customer data stored in custom fields and structured data lists to understand each customer's needs and preferences. It uses this understanding to provide personalized responses to their inquiries.
How does Deskhero's website scraping feature work?
Deskhero's AI regularly scans the company's website for new or updated information. It then automatically adds this information to the knowledge base, ensuring that it is always up-to-date.
* This article provides an example of how a fictive company in the Manufacturing of circuit boards and printed circuit boards (PCBs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
