Cork & Straw Decoratives receives a large volume of customer queries and complaints daily. Before Deskhero, the support team had difficulty managing and responding to these tickets efficiently. With Deskhero's user groups and ticket management features, they have been able to streamline their operations and improve response times.
The AI capabilities of Deskhero have been a game-changer for Cork & Straw's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can generate suggested replies. This has significantly reduced the time spent on crafting responses and improved the quality of the replies.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information. Whether it's a specific policy or a past ticket with a similar issue, the AI-powered search ensures that the necessary information is readily available.
Additionally, the AI can generate knowledge base articles from word, powerpoint, and pdf files. This has simplified the process of maintaining an up-to-date and comprehensive knowledge base, which is beneficial for both the support team and customers.
In conclusion, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of Cork & Straw's customer support, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the customer query. It then uses this information to generate a suggested reply.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query and finds the most relevant content from the tickets, knowledge base, and uploaded files.
What file types can the AI generate knowledge base articles from?
Currently, Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files.
* This article provides an example of how a fictive company in the Manufacturing coasters, mats, trays and other home furnishings from cork or straw industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
