CorkCo Creations receives hundreds of customer queries daily, ranging from product inquiries to shipping issues. Before implementing Deskhero, the support team struggled with managing and responding to these tickets in a timely manner. With Deskhero's ticket management and kanban board features, they could efficiently organize and prioritize their workload.
The AI capabilities of Deskhero have significantly enhanced CorkCo's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero's AI can generate suggested replies. This has drastically reduced the time spent on crafting responses, allowing the team to handle more tickets.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information. Whether it's a specific policy or a past ticket with a similar issue, the AI-powered search ensures that the necessary information is quickly accessible.
Furthermore, the AI capabilities extend to the knowledge base, where it can generate articles from word, powerpoint, and pdf files. This has made it easier for CorkCo to maintain an up-to-date and comprehensive knowledge base, which not only assists the support team but also allows customers to find answers independently.
Overall, Deskhero's AI capabilities have transformed CorkCo's customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the customer query. It then uses this information to generate a suggested reply.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query and finds the most relevant content from the tickets, knowledge base, and uploaded files.
Can the AI generate knowledge base articles from any file type?
Currently, Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files.
* This article provides an example of how a fictive company in the Manufacturing coasters, mats, trays and other home furnishings from cork or straw industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
