Telecom Solutions Inc. uses Deskhero's AI capabilities to generate new knowledge base articles from Word, PowerPoint, and PDF files. This ensures that their knowledge base is always up-to-date with the latest information, improving the quality of their customer support services.
The company also uses Deskhero's AI system to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI system uses OpenAI Embeddings to find relevant content, which is then processed by OpenAI's ChatGPT to generate suggested replies. This allows the customer support team to respond more quickly and accurately to customer inquiries.
Furthermore, Telecom Solutions Inc. uses Deskhero's comprehensive search bar feature, which is enhanced by AI. This allows the support team to quickly find relevant information from the vast amount of data available, reducing the time spent on each ticket.
In addition, the company uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their own applications, further enhancing their customer support operations.
Overall, Deskhero's AI capabilities have allowed Telecom Solutions Inc. to significantly improve their knowledge base management and customer support services.
How does Deskhero's AI system generate new knowledge base articles?
Deskhero's AI system can generate new knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always up-to-date with the latest information.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies using OpenAI's ChatGPT.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Manufacturing Communications Equipment (Radios, Telephones, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
