WaveCom Technologies uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. The AI system uses OpenAI Embeddings to find relevant content, which is then processed by OpenAI's ChatGPT to generate suggested replies. This allows the customer support team to respond more quickly and accurately to customer inquiries, improving customer satisfaction.
The company also utilizes Deskhero's comprehensive search bar feature, which is enhanced by AI. This allows the support team to quickly find relevant information from the vast amount of data available, reducing the time spent on each ticket and improving support efficiency.
Furthermore, WaveCom Technologies uses Deskhero's AI system to generate new knowledge base articles from Word, PowerPoint, and PDF files. This ensures that their knowledge base is always up-to-date with the latest information, further improving the quality of their customer support services.
In addition, the company uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their own applications, further enhancing their customer support operations.
Overall, Deskhero's AI capabilities have allowed WaveCom Technologies to significantly streamline their ticket management process, improving customer satisfaction and support efficiency.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies using OpenAI's ChatGPT.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses advanced algorithms to quickly find relevant information from the vast amount of data available. This reduces the time spent on each ticket and improves response times.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Manufacturing Communications Equipment (Radios, Telephones, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
