FruitFusion Co. receives numerous customer queries every day. To handle these efficiently, the company uses Deskhero's ticket management system. The platform's advanced AI capabilities leverage OpenAI Embeddings from previous tickets to generate suggested replies, significantly reducing response time and improving customer satisfaction.
The company also maintains a vast knowledge base, including product manuals, policies, and presentations. These documents are uploaded to Deskhero, where the AI extracts key information and creates structured data lists. This enhances the searchability of the knowledge base, making it easier for customers and staff to find relevant information.
FruitFusion Co. uses Deskhero's website scraping feature to keep abreast of industry trends and competitor activities. The AI analyzes the scraped data, providing the company with valuable insights and helping them stay competitive.
Deskhero's custom email domains and user groups ensure efficient internal communication and collaboration. The Kanban board feature is used for project management, allowing teams to visualize their workflow and track progress.
Lastly, FruitFusion Co. uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing efficiency.
How does Deskhero's AI improve customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to generate suggested replies. This significantly reduces response time and improves customer satisfaction.
How does Deskhero enhance the accessibility of our knowledge base?
Deskhero's AI extracts key information from your uploaded documents and creates structured data lists. This enhances the searchability of your knowledge base, making it easier to find relevant information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API which allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacturing concentrates for use in making fruit and vegetable juices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
