JuiceBoost Inc. receives a large volume of customer queries daily, ranging from product inquiries to technical issues. The company uses Deskhero's ticket management system to efficiently handle these queries. With the help of advanced AI capabilities, Deskhero leverages OpenAI Embeddings from previous tickets to generate suggested replies, significantly reducing response time and improving customer satisfaction.
The company also maintains an extensive knowledge base, including manuals, policies, and presentations. These documents are uploaded to Deskhero, where the platform's AI capabilities extract key information and create structured data lists. This not only makes the knowledge base more accessible but also enhances the search results, making it easier for both customers and staff to find relevant information.
Deskhero's website scraping feature is used to keep track of industry trends and competitor activities. The extracted data is analyzed by the AI, providing JuiceBoost Inc. with valuable insights and helping them stay ahead in the competitive market.
Custom email domains and user groups are set up to ensure efficient internal communication and collaboration. The Kanban board feature is used for project management, allowing teams to visualize their workflow and track progress.
Lastly, JuiceBoost Inc. uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings from previous tickets to generate suggested replies. This significantly reduces the time spent on crafting responses, thereby improving response time.
How does Deskhero enhance the searchability of our knowledge base?
Deskhero's AI capabilities extract key information from your uploaded documents and create structured data lists. This enhances the search results, making it easier to find relevant information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API which allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacturing concentrates for use in making fruit and vegetable juices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
