VeggieSplash Ltd. deals with a diverse range of customer queries every day. To manage these efficiently, the company uses Deskhero's ticket management system. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets to generate suggested replies, greatly reducing the time spent on responding to queries and improving customer satisfaction.
The company also uses Deskhero's website scraping feature to monitor industry trends and competitor activities. The AI analyses the scraped data, providing VeggieSplash Ltd. with valuable insights and helping them stay competitive.
VeggieSplash Ltd. maintains a comprehensive knowledge base, including product manuals, policies, and presentations. These are uploaded to Deskhero, where the AI extracts key information and creates structured data lists, making the knowledge base more accessible and enhancing search results.
Deskhero's custom email domains and user groups facilitate efficient internal communication and collaboration. The Kanban board feature is used for project management, enabling teams to visualize their workflow and track progress.
Finally, VeggieSplash Ltd. uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to generate suggested replies. This greatly reduces the time spent on responding to queries, thereby improving customer satisfaction.
How can Deskhero assist in competitive analysis?
Deskhero's website scraping feature can be used to monitor industry trends and competitor activities. The AI analyses the scraped data, providing you with valuable insights.
Can we upload our existing knowledge base to Deskhero?
Yes, you can upload your existing knowledge base to Deskhero. The platform's AI will extract key information and create structured data lists, enhancing the searchability of your knowledge base.
* This article provides an example of how a fictive company in the Manufacturing concentrates for use in making fruit and vegetable juices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
