SoundVision Co. handles a multitude of customer queries daily. To manage these effectively, they use Deskhero's user groups and tickets management features. The introduction of Deskhero's advanced AI capabilities has further revolutionized their customer support services.
The AI analyzes the content of the customer queries and leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to suggest the most relevant replies. This has significantly improved the response time and overall efficiency of the customer support team.
Deskhero's AI also enhances the search results within the platform. When a support team member searches for a specific issue, the AI uses embeddings to find the most relevant content, making it easier for the team to find solutions to complex problems.
SoundVision also uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from their website. The AI analyzes this data and incorporates it into the embeddings, ensuring the suggested replies and search results are always up-to-date.
By leveraging Deskhero's AI capabilities, SoundVision has significantly enhanced their customer support services, leading to higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes the content of the customer query and leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to suggest the most relevant reply.
How does Deskhero's AI enhance search results within the platform?
When a support team member searches for a specific issue, Deskhero's AI uses embeddings to find the most relevant content, making it easier to find solutions to complex problems.
How does Deskhero keep the knowledge base updated with the latest information?
Deskhero uses a website scraping feature to gather the latest information from your website. The AI analyzes this data and incorporates it into the embeddings, ensuring the suggested replies and search results are always up-to-date.
* This article provides an example of how a fictive company in the Manufacturing of consumer audio/visual products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
