VisualDynamics Inc. deals with a wide range of customer queries daily, from troubleshooting technical issues to answering product-related questions. To manage these efficiently, the company uses Deskhero's structured data lists and custom fields features. However, the real game-changer has been the introduction of Deskhero's advanced AI capabilities.
The AI analyzes the content of the customer queries and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to suggest the most relevant replies. This has significantly reduced the time taken to respond to customer queries and has improved the overall efficiency of the helpdesk team.
Deskhero's AI also enhances the search results within the platform. When a helpdesk team member searches for a specific issue, the AI uses embeddings to find the most relevant content, making it easier for the team to find solutions to complex problems.
VisualDynamics also leverages Deskhero's website scraping feature to keep the knowledge base updated with the latest information from their website. The AI analyzes this data and incorporates it into the embeddings, ensuring the suggested replies and search results are always up-to-date.
By using Deskhero's AI capabilities, VisualDynamics has been able to improve the efficiency and effectiveness of their helpdesk services.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes the content of the customer query and leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to suggest the most relevant reply.
How does Deskhero's AI enhance search results within the platform?
When a helpdesk team member searches for a specific issue, Deskhero's AI uses embeddings to find the most relevant content, making it easier to find solutions to complex problems.
How does Deskhero keep the knowledge base updated with the latest information?
Deskhero uses a website scraping feature to gather the latest information from your website. The AI analyzes this data and incorporates it into the embeddings, ensuring the suggested replies and search results are always up-to-date.
* This article provides an example of how a fictive company in the Manufacturing of consumer audio/visual products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
