ContainerCo uses Deskhero's AI capabilities to streamline its ticket management process. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to generate suggested replies. This automation reduces the workload on the helpdesk team and ensures faster and more accurate responses to customer queries.
The company also uses Deskhero's AI capabilities to enhance its search functionality. The AI system uses the same OpenAI Embeddings to find relevant content based on the search query. This feature makes it easier for the helpdesk team to find the necessary information to resolve customer issues, improving their efficiency and effectiveness.
Moreover, ContainerCo uses Deskhero's AI capabilities to automate the creation of knowledge base articles. The AI system can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This feature not only saves time for the helpdesk team but also ensures that the knowledge base is always updated with the most relevant and accurate information.
Finally, ContainerCo uses Deskhero's REST API to integrate the platform with its existing systems. This allows the company to fully utilize Deskhero's AI capabilities without any disruption to its current operations.
By using Deskhero's advanced AI capabilities, ContainerCo has significantly optimized its helpdesk services. The company has experienced a reduction in response times, an increase in the accuracy of responses, and an overall improvement in the efficiency of its helpdesk team.
How does Deskhero's AI system streamline ticket management?
Deskhero's AI system uses OpenAI Embeddings from various sources to generate suggested replies, reducing the workload on the helpdesk team and ensuring faster and more accurate responses to customer queries.
How does Deskhero's AI system enhance search functionality?
Deskhero's AI system uses OpenAI Embeddings to find relevant content based on the search query, making it easier for the helpdesk team to find the necessary information to resolve customer issues.
How does Deskhero's AI system automate the creation of knowledge base articles?
Deskhero's AI system can generate knowledge base articles from various file types and even scrape data from websites, ensuring that the knowledge base is always updated with the most relevant and accurate information.
* This article provides an example of how a fictive company in the Manufacturing of corrugated steel containers and boxes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
