TrailerParts Innovations has a comprehensive knowledge base that needs regular updating. With Deskhero's AI, they are able to generate articles from Word, PowerPoint, and PDF files, keeping their knowledge base current with minimal manual effort.
The company also uses Deskhero's AI to optimize their search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI enhances search results, making it easier for customers to find the information they need.
TrailerParts Innovations uses Deskhero's website scraping feature to gather data from various online sources. The AI processes this data to further enhance search results and suggest replies to customer queries, improving response times and accuracy.
Through Deskhero's REST API, TrailerParts Innovations integrates the platform with their existing systems, ensuring seamless data flow. The AI capabilities also help in identifying trends in customer queries, enabling the company to proactively address common issues.
In summary, Deskhero's advanced AI capabilities have significantly improved TrailerParts Innovations' knowledge base and search functionality, leading to enhanced customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automation keeps the knowledge base up-to-date with minimal manual effort.
How does Deskhero's AI optimize search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This makes it easier for customers to find the information they need.
Can Deskhero's AI identify trends in customer queries?
Yes, Deskhero's AI capabilities can identify trends and patterns in customer queries. This helps in proactive problem-solving and improving the overall customer support process.
* This article provides an example of how a fictive company in the Manufacturing custom trailer parts and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
