TrailMaster Components receives numerous customer queries daily regarding part specifications, installation instructions, and troubleshooting. They use Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like manuals and policies. This significantly reduces the time taken by their support team to respond to tickets and improves customer satisfaction.
Deskhero's AI also enhances TrailMaster's knowledge base by generating articles from Word, PowerPoint, and PDF files. This automation allows the company to keep their knowledge base up-to-date with minimal manual effort, ensuring that customers always have access to the latest information.
The company uses Deskhero's website scraping feature to gather data from various online sources, which is then processed by the AI to enhance search results. This ensures that customers can quickly find the information they need, reducing the load on the support team.
Deskhero's REST API allows TrailMaster to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency. The AI capabilities also help in identifying trends and patterns in customer queries, enabling the company to proactively address common issues.
Overall, Deskhero's advanced AI capabilities have enabled TrailMaster Components to significantly improve their customer support efficiency and knowledge management processes.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the data gathered from website scraping, along with the information from previous tickets and knowledge base articles, to enhance search results. It identifies relevant content based on the search query and presents it to the user.
Can Deskhero's AI identify trends in customer queries?
Yes, Deskhero's AI capabilities can identify trends and patterns in customer queries. This helps in proactive problem-solving and improving the overall customer support process.
* This article provides an example of how a fictive company in the Manufacturing custom trailer parts and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
