CustomTrailer Tech deals with a high volume of customer support tickets daily. Using Deskhero's AI capabilities, they are able to efficiently manage these tickets by automatically suggesting replies based on previous tickets and knowledge base articles. This not only speeds up response times but also ensures consistent and accurate information is provided to customers.
The company also uses Deskhero's AI to automatically group users based on their queries and interaction history. This allows them to provide personalized support and prioritize tickets based on the user group, improving overall customer satisfaction.
Deskhero's website scraping feature is used by CustomTrailer Tech to gather data from various online sources. The AI processes this data to enhance search results, making it easier for customers to find the information they need.
Through Deskhero's REST API, CustomTrailer Tech integrates the platform with their existing systems for seamless data flow. The AI capabilities also help in identifying common issues and trends in customer queries, enabling the company to proactively address them.
In conclusion, Deskhero's advanced AI capabilities have greatly improved CustomTrailer Tech's ticket management process and customer support efficiency.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This speeds up response times and ensures consistent and accurate information is provided to customers.
How does Deskhero's AI group users?
Deskhero's AI groups users based on their queries and interaction history. This allows for personalized support and prioritization of tickets based on the user group.
Can Deskhero's AI identify common issues in customer queries?
Yes, Deskhero's AI capabilities can identify common issues and trends in customer queries. This enables proactive problem-solving and improves the overall customer support process.
* This article provides an example of how a fictive company in the Manufacturing custom trailer parts and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
