PicturePerfect Manufacturing receives a wide range of customer queries daily. These include product usage, troubleshooting, order status, and more. With Deskhero's advanced AI capabilities, they have been able to manage these queries more effectively.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the overall efficiency of the support team.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex queries that require referencing multiple sources of information.
The AI's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website has made it easier to keep the knowledge base updated. This has also reduced the workload of the support team as they no longer need to manually update the knowledge base.
Overall, the integration of Deskhero and its advanced AI capabilities has significantly improved the efficiency of the customer support operations at PicturePerfect Manufacturing. It has not only made the support team's job easier but also improved the customer experience.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It learns from past interactions and uses this knowledge to suggest responses.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to pull relevant content from various sources including previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes the search results more comprehensive and relevant.
How does the AI help in keeping the knowledge base updated?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Manufacturing and Distribution Photographic Films and Papers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
