EduToyCraft receives hundreds of customer queries daily, ranging from product inquiries to troubleshooting requests. With Deskhero's advanced AI capabilities, EduToyCraft can automatically categorize these tickets based on their content, ensuring they are directed to the appropriate support agent. This significantly reduces manual sorting time and improves overall response times.
Deskhero's AI also leverages OpenAI Embeddings to analyze previous tickets and knowledge base articles. When a new ticket comes in, the AI suggests potential responses based on this analysis. This not only speeds up the response process but also ensures consistency in the quality of support provided.
Furthermore, EduToyCraft utilizes Deskhero's AI to enhance their knowledge base. The AI can generate articles from uploaded files like product manuals or presentations. This automated process saves significant time and resources that would otherwise be spent on manual article creation.
Deskhero's website scraping feature is another tool EduToyCraft uses to improve their support services. The AI can scrape relevant information from their website, such as new product details or updates, and incorporate this into the knowledge base. This ensures the support team always has the most up-to-date information at their fingertips.
Finally, the comprehensive search bar powered by the AI allows the support team to quickly find relevant information. Whether it's a past ticket, a knowledge base article, or a specific piece of scraped website data, the AI-enhanced search ensures the team can find what they need in seconds.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets and categorize them accordingly. This ensures each ticket is directed to the most suitable support agent.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from various file types, including Word documents, PowerPoint presentations, PDF files, and more.
How does the AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to analyze all available data, including past tickets, knowledge base articles, and scraped website data. This ensures you can find the most relevant information quickly and easily.
* This article provides an example of how a fictive company in the Manufacturing Educational Toys and Puzzles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
