PuzzleMaster Inc. values customer feedback as a crucial part of their product development process. With Deskhero, they can automatically analyze customer support tickets to identify common issues or suggestions. The AI categorizes these insights, making it easy for the product development team to review and act upon them.
Deskhero's AI also enhances the company's knowledge base by generating articles from uploaded product manuals and presentations. This provides customers with a wealth of self-service resources, reducing the number of support tickets and freeing up the support team to focus on more complex queries.
Additionally, PuzzleMaster Inc. uses Deskhero's website scraping feature to keep their support team informed about product updates. The AI scrapes new product details from the website and incorporates this information into the knowledge base, ensuring the support team always has the latest information.
The AI-powered search bar is another valuable tool for PuzzleMaster Inc. It allows the support team to quickly find relevant information, whether it's a past ticket, a knowledge base article, or a specific piece of scraped website data. This significantly reduces the time spent searching for information and improves overall support efficiency.
Overall, Deskhero's AI capabilities enable PuzzleMaster Inc. to better understand their customers' needs and improve their products accordingly. This not only enhances customer satisfaction but also drives business growth.
How does Deskhero's AI gather customer insights?
Deskhero's AI analyzes customer support tickets to identify common issues or suggestions. These insights are then categorized and made available for review by the product development team.
Can Deskhero's AI scrape information from any website?
Yes, Deskhero's AI can scrape relevant information from any website. This includes new product details, updates, and more.
How does the AI-powered search bar improve support efficiency?
The AI-powered search bar allows the support team to quickly find relevant information, reducing the time spent searching and improving overall efficiency.
* This article provides an example of how a fictive company in the Manufacturing Educational Toys and Puzzles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
