Learn&Play Ltd. receives a high volume of customer support tickets daily. With Deskhero's advanced AI, these tickets are automatically categorized based on their content and directed to the appropriate support agent. This not only improves response times but also ensures each query is handled by the most qualified person.
Deskhero's AI also suggests potential responses to incoming tickets based on an analysis of previous tickets and knowledge base articles. This not only speeds up the response process but also ensures a consistent quality of support.
In addition, Learn&Play Ltd. uses Deskhero's AI to generate knowledge base articles from uploaded files like product manuals and presentations. This automated process saves significant time and resources, providing customers with a comprehensive self-service resource.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes relevant information from their website and incorporates it into the knowledge base, ensuring the support team always has the most current information.
Finally, the AI-powered search bar allows the support team to quickly find relevant information, whether it's a past ticket, a knowledge base article, or a specific piece of scraped website data. This significantly reduces the time spent searching for information and improves overall support efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI categorizes incoming tickets and directs them to the appropriate support agent, reducing manual sorting time. It also suggests potential responses based on an analysis of previous tickets and knowledge base articles, speeding up the response process.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from uploaded files like product manuals and presentations. This automated process creates a comprehensive self-service resource for customers.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to analyze all available data, including past tickets, knowledge base articles, and scraped website data. This ensures the support team can find the most relevant information quickly and easily.
* This article provides an example of how a fictive company in the Manufacturing Educational Toys and Puzzles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
