NanoChip Solutions uses Deskhero's AI to analyze previous tickets and knowledge base articles. This enables the AI to suggest relevant responses to incoming customer queries, reducing the time taken to resolve issues and improving customer satisfaction.
The company also leverages Deskhero's website scraping feature to gather updated information from their own website and other relevant sources. This data is then used by the AI to enhance the search results and provide more accurate solutions to customer queries.
Deskhero's AI-powered solution has also been instrumental in managing the company's extensive knowledge base. By generating articles from word, powerpoint, and pdf files, the AI has significantly reduced the manual effort required to maintain the knowledge base.
NanoChip Solutions uses Deskhero's custom fields and user groups features to categorize and assign tickets efficiently. The AI capabilities further enhance this process by predicting the appropriate category and assignment based on the analysis of past tickets.
Finally, the REST API provided by Deskhero allows NanoChip Solutions to seamlessly integrate their existing systems with the platform, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve the efficiency of NanoChip Solutions' customer support?
Deskhero's AI improves efficiency by suggesting relevant responses to customer queries, enhancing search results, and automating the maintenance of the knowledge base.
How does Deskhero's website scraping feature benefit NanoChip Solutions?
The website scraping feature gathers updated information from various sources which is then used by the AI to provide more accurate solutions to customer queries.
How does NanoChip Solutions use Deskhero's REST API?
NanoChip Solutions uses Deskhero's REST API to integrate their existing systems with the platform, ensuring a smooth transition and minimal disruption to their operations.
* This article provides an example of how a fictive company in the Manufacturing electronic components and boards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
