TransistorPro has an extensive knowledge base consisting of articles, manuals, and policies. They use Deskhero's AI capabilities to generate structured data lists from these resources, making it easier for their support team to find and use the information.
The company also uses Deskhero's custom fields feature to categorize their knowledge resources based on various parameters such as product type, issue category, etc. This further enhances the usability of their knowledge base.
TransistorPro leverages Deskhero's AI-powered search bar to quickly locate relevant information from their knowledge base. This feature uses OpenAI Embeddings to enhance search results, providing the support team with accurate information in real-time.
With Deskhero's REST API, TransistorPro has seamlessly integrated the platform with their existing systems. This has allowed them to centralize their knowledge resources, making it easier for their support team to access and use the information.
Finally, the company uses Deskhero's kanban board feature to manage their support tasks. The platform's AI capabilities analyze the tasks and suggest optimal workflows, helping the team to work more efficiently.
How does TransistorPro use Deskhero's custom fields feature?
TransistorPro uses the custom fields feature to categorize their knowledge resources based on various parameters such as product type, issue category, etc. This enhances the usability of their knowledge base.
How does Deskhero's AI-powered search bar benefit TransistorPro?
Deskhero's AI-powered search bar uses OpenAI Embeddings to enhance search results. This provides the support team with accurate information in real-time, improving their efficiency and effectiveness.
How does Deskhero's kanban board feature improve TransistorPro's support operations?
Deskhero's kanban board feature allows TransistorPro to manage their support tasks effectively. The platform's AI capabilities analyze the tasks and suggest optimal workflows, helping the team to work more efficiently.
* This article provides an example of how a fictive company in the Manufacturing electronic valves, tubes, transistors and other components for use in electronic circuits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
