CircuitMaster receives a high volume of customer queries every day. To manage these effectively, they use Deskhero's ticket management feature. The platform's AI capabilities analyze previous tickets and suggest relevant responses, reducing the time taken to resolve issues.
The company also uses Deskhero's knowledge base articles feature to provide their support team with detailed information about their products. The platform's AI capabilities analyze these articles and suggest relevant information based on the query, improving the quality of support.
CircuitMaster leverages Deskhero's user groups feature to segment their support team based on expertise. This ensures that tickets are directed to the most appropriate personnel, enhancing the efficiency of their operations.
With Deskhero's REST API, CircuitMaster has seamlessly integrated the platform with their existing systems. This has allowed them to provide consistent and efficient service across all channels.
Finally, the company uses Deskhero's website scraping feature to stay updated with the latest industry trends and competitor activities. This information is used to train the AI, ensuring that it continues to provide relevant and up-to-date suggestions.
How does Deskhero's ticket management feature benefit CircuitMaster?
Deskhero's ticket management feature allows CircuitMaster to manage their customer queries effectively. The platform's AI capabilities analyze previous tickets and suggest relevant responses, reducing the time taken to resolve issues.
How does CircuitMaster use Deskhero's user groups feature?
CircuitMaster uses the user groups feature to segment their support team based on expertise. This ensures that tickets are directed to the most appropriate personnel, enhancing the efficiency of their operations.
How does Deskhero's website scraping feature help CircuitMaster stay updated?
Deskhero's website scraping feature allows CircuitMaster to stay updated with the latest industry trends and competitor activities. This information is used to train the AI, ensuring that it continues to provide relevant and up-to-date suggestions.
* This article provides an example of how a fictive company in the Manufacturing electronic valves, tubes, transistors and other components for use in electronic circuits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
