GreenDoor Manufacturing uses Deskhero's AI capabilities to manage and respond to customer queries more efficiently. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the company can quickly find relevant content to address customer concerns.
The AI system also uses this information to generate suggested replies, reducing the time and effort required by the customer support team to respond to queries. This not only improves the efficiency of the team but also enhances customer satisfaction by providing quick and accurate responses.
GreenDoor Manufacturing also uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. This allows the company to have a centralized platform for managing customer support, making it easier to track and resolve issues.
The company also uses Deskhero's kanban board and tickets management features to organize and prioritize customer queries. This helps the team to focus on the most urgent issues, improving the overall efficiency of the customer support process.
By using Deskhero's advanced AI capabilities, GreenDoor Manufacturing has been able to improve their customer support services, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI system improve the efficiency of the customer support team?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to quickly find relevant content to address customer concerns. It also generates suggested replies, reducing the time and effort required by the customer support team to respond to queries.
How does GreenDoor Manufacturing use Deskhero's search bar and REST API?
GreenDoor Manufacturing uses Deskhero's comprehensive search bar to quickly find relevant information to address customer queries. The company also uses the REST API to integrate Deskhero with their existing systems, creating a centralized platform for managing customer support.
What benefits has GreenDoor Manufacturing seen from using Deskhero?
By using Deskhero, GreenDoor Manufacturing has improved the efficiency of their customer support process, resulting in quicker and more accurate responses to customer queries. This has led to increased customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Manufacturing of energy efficient wooden doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
