EcoWood Doors employs Deskhero's AI capabilities to handle and respond to customer inquiries in a more efficient manner. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find pertinent content to address customer issues swiftly.
Deskhero's AI also generates suggested replies based on this information, significantly reducing the time taken by the customer support team to respond to inquiries. This not only boosts the team's productivity but also enhances customer satisfaction by providing prompt and precise responses.
EcoWood Doors also leverages Deskhero's robust search bar and REST API to seamlessly integrate the platform with their existing infrastructure. This enables the company to have a unified platform for managing customer support, making it simpler to monitor and resolve issues.
The company further utilizes Deskhero's kanban board and ticket management features to sort and prioritize customer inquiries. This enables the team to concentrate on the most pressing issues, thereby enhancing the overall efficiency of the customer support process.
By harnessing Deskhero's advanced AI capabilities, EcoWood Doors has been able to optimize their helpdesk services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI system enhance the productivity of the customer support team?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to swiftly find relevant content to address customer issues. It also generates suggested replies, significantly reducing the time taken by the customer support team to respond to inquiries.
How does EcoWood Doors use Deskhero's search bar and REST API?
EcoWood Doors uses Deskhero's robust search bar to swiftly find relevant information to address customer inquiries. The company also uses the REST API to seamlessly integrate Deskhero with their existing infrastructure, creating a unified platform for managing customer support.
What benefits has EcoWood Doors seen from using Deskhero?
By using Deskhero, EcoWood Doors has optimized their helpdesk services, leading to quicker and more precise responses to customer inquiries. This has resulted in increased customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Manufacturing of energy efficient wooden doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
