Ceramic Solutions Inc. has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. They use Deskhero's AI capabilities to organize and manage this knowledge base.
The AI analyzes the content of the knowledge base and categorizes it using structured data lists and custom fields. This makes it easier for the customer service team to find relevant information when addressing customer queries.
Deskhero's AI also generates suggested replies based on the knowledge base. This not only reduces the response time but also ensures that the replies are accurate and consistent.
The company uses the custom email domains feature to send automated responses to common queries. These responses are generated by the AI based on the knowledge base, ensuring that customers receive immediate and accurate answers to their queries.
By leveraging Deskhero's advanced AI capabilities, Ceramic Solutions Inc. has been able to improve the quality and accessibility of their knowledge base, enhancing their customer service.
How does Deskhero's AI organize the knowledge base?
The AI analyzes the content of the knowledge base and categorizes it using structured data lists and custom fields.
How does Deskhero's AI generate suggested replies?
The AI uses the content of the knowledge base to generate suggested replies. This ensures that the replies are accurate and consistent.
Can Deskhero send automated responses to queries?
Yes, Deskhero can send automated responses to common queries. These responses are generated by the AI based on the knowledge base.
* This article provides an example of how a fictive company in the Manufacturing engineering ceramics such as bearings, seals, turbine blades etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
