CeraTech Engineering receives numerous queries daily regarding their ceramic products such as bearings, seals, and turbine blades. They use Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new queries, reducing the response time.
The company also utilizes the custom fields feature to categorize queries based on product type, issue, and urgency. This helps the customer service team prioritize and address issues more effectively.
Deskhero's AI capabilities also enhance search results. When a customer service representative searches for information to resolve a query, the AI analyzes the structured data lists, knowledge base articles, and scraped website data to provide the most relevant results.
CeraTech also uses the REST API of Deskhero to integrate it with their existing systems. This seamless integration has improved the overall workflow and productivity of their customer service team.
By leveraging Deskhero's advanced AI capabilities, CeraTech Engineering has been able to provide faster and more accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI analyzes the structured data lists, knowledge base articles, and scraped website data to provide the most relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacturing engineering ceramics such as bearings, seals, turbine blades etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
