EcoGreet receives a large number of customer queries regarding their products, manufacturing process, and sustainability initiatives. To manage these efficiently, they use Deskhero's ticket management system. The AI-powered system categorizes and prioritizes tickets, ensuring that urgent issues are addressed promptly.
The company also leverages Deskhero's AI capabilities to generate suggested replies to customer queries. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This not only speeds up the response time but also ensures the accuracy of the information provided.
EcoGreet also uses Deskhero's comprehensive search bar powered by AI to enhance their customer support. The AI-enhanced search results enable the support team to quickly find relevant information from the company's vast knowledge base, reducing the time spent on each ticket.
Additionally, EcoGreet uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, making it easier for the support team to access and use the information.
Through Deskhero, EcoGreet has been able to significantly improve their customer support operations. The advanced AI capabilities of the platform have not only reduced the response time but also improved the quality of support provided to customers.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This speeds up the response time as the support team doesn't have to manually search for the information.
How does Deskhero ensure the accuracy of the information provided in the responses?
The AI in Deskhero uses reliable sources such as previous tickets, knowledge base articles, and uploaded files to generate responses. This ensures that the information provided is accurate and relevant.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This ensures that all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Manufacturing envelopes and greeting cards using paper or cardstock industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
