LumberLogic Inc. deals with numerous customer queries daily, from product specifications to installation guidance. With Deskhero's structured data lists and ticket management system, they effectively organize and manage these queries, ensuring prompt responses.
However, the standout feature for LumberLogic has been Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies, greatly enhancing the speed and accuracy of their responses.
Moreover, the AI-powered comprehensive search bar has revolutionized how the customer service team finds relevant information. This has drastically cut down the time taken to resolve customer queries, leading to improved customer satisfaction.
The custom email domains feature allows LumberLogic to maintain brand consistency in their communication, while the user groups feature ensures the right team handles the right query, further optimizing the process.
By leveraging Deskhero, LumberLogic Inc. has been able to automate and optimize their helpdesk services, resulting in faster response times and higher customer satisfaction.
How does Deskhero's AI enhance response accuracy?
Deskhero's AI uses OpenAI Embeddings from various resources to generate relevant content. This content is processed through OpenAIs ChatGPT to generate suggested replies, ensuring the responses are accurate and relevant.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance the relevance and accuracy of search results, making it easier and faster to find the required information.
How does Deskhero assist in handling customer queries?
Deskhero provides a ticket management system for organizing and managing customer queries. It also offers features like custom email domains and user groups to maintain brand consistency and ensure the right team handles the right query.
* This article provides an example of how a fictive company in the Manufacturing of Felled Trees into Building Materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
