HeatShield Textiles receives a multitude of customer queries daily about their products' specifications, usage, and safety standards. The advanced AI capabilities of Deskhero have enabled them to manage these queries more efficiently. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero provides suggested replies to customer queries, saving valuable time for the support team.
The AI also enhances the search results on their helpdesk platform. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and even scraped website data. This has significantly improved the customer experience by providing precise and quick answers.
Deskhero's AI capabilities have also helped HeatShield Textiles in managing their tickets more effectively. The AI categorizes the tickets based on their content and urgency, allowing the support team to prioritize and address the most critical issues first.
With Deskhero, HeatShield Textiles has also been able to create a comprehensive knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for customers to find answers to their questions independently, reducing the load on the support team.
Overall, Deskhero's AI capabilities have revolutionized HeatShield Textiles' customer support services, improving efficiency, customer satisfaction, and ultimately, their bottom line.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI improves efficiency by providing suggested replies to customer queries and categorizing tickets based on their content and urgency. This allows the support team to respond to queries faster and prioritize critical issues.
How does Deskhero enhance the customer experience?
Deskhero enhances the customer experience by providing precise and quick answers to their queries. The AI finds the most relevant content from the knowledge base, previous tickets, and scraped website data to provide the best possible answer.
How does Deskhero help in creating a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for customers to find answers independently, reducing the load on the support team.
* This article provides an example of how a fictive company in the Manufacturing of Flame Retardant Liners for Industrial Clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
