FlameGuard Apparel deals with a high volume of customer queries every day, ranging from product specifications to safety standards. Deskhero's advanced AI capabilities have allowed them to handle these queries more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries, freeing up valuable time for the support team.
The AI also improves the search results on their helpdesk platform. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This has greatly enhanced the customer experience by providing accurate and fast answers.
Deskhero's AI capabilities have also been instrumental in managing their ticket system more efficiently. The AI categorizes the tickets based on their content and urgency, enabling the support team to prioritize and address the most pressing issues first.
Deskhero has also facilitated the creation of a comprehensive knowledge base for FlameGuard Apparel. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has empowered customers to find answers to their questions independently, reducing the burden on the support team.
In conclusion, Deskhero's AI capabilities have transformed FlameGuard Apparel's customer support services, improving efficiency, enhancing customer satisfaction, and ultimately, boosting their profitability.
How does Deskhero's AI enhance the efficiency of the support team?
Deskhero's AI enhances efficiency by suggesting replies to customer queries and categorizing tickets based on their content and urgency. This enables the support team to respond to queries quicker and prioritize critical issues.
How does Deskhero improve the customer experience?
Deskhero improves the customer experience by providing accurate and fast answers to their queries. The AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data.
How does Deskhero assist in creating a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This empowers customers to find answers independently, reducing the burden on the support team.
* This article provides an example of how a fictive company in the Manufacturing of Flame Retardant Liners for Industrial Clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
