TileMaster Inc. receives a large volume of customer queries daily, ranging from product information requests to troubleshooting installation issues. With Deskhero's ticket management feature, they can efficiently categorize and prioritize these queries. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The AI-powered comprehensive search bar has been a game-changer for TileMaster Inc. The customer support team can now quickly find relevant information from the knowledge base, uploaded files, and scraped website data. This has significantly reduced the time spent on each ticket, improving the overall customer experience.
Deskhero's AI also helps in generating knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This has allowed TileMaster Inc. to build a robust knowledge base without investing significant time and resources.
Using the custom fields and user groups features, TileMaster Inc. has been able to customize their support workflow to match their specific needs. This has resulted in a more organized and efficient support process.
Lastly, the REST API provided by Deskhero has enabled TileMaster Inc. to integrate their existing systems with Deskhero, creating a seamless flow of data and enhancing their overall operational efficiency.
How does the AI suggest replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to understand the context of the search query. It then searches the knowledge base, previous tickets, and other sources to find the most relevant information.
Can we integrate our existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with it.
* This article provides an example of how a fictive company in the Manufacturing of Floor and Wall Tiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
