CeramicPro Ltd. has a vast collection of product manuals, installation guides, and other documents. With Deskhero, they can easily convert these documents into knowledge base articles. The AI capabilities of Deskhero can generate articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI-enhanced search bar has made it easier for CeramicPro Ltd.'s support team to find relevant information from the knowledge base. The AI uses OpenAI Embeddings to understand the context of the search query and finds the most relevant information from the knowledge base and other sources.
Deskhero's AI also suggests replies based on the knowledge base articles and previous tickets. This has significantly reduced the time spent on each ticket, improving the overall customer experience.
Using the custom fields and user groups features, CeramicPro Ltd. has been able to customize their support workflow to match their specific needs. This has resulted in a more organized and efficient support process.
Lastly, the REST API provided by Deskhero has enabled CeramicPro Ltd. to integrate their existing systems with Deskhero, creating a seamless flow of data and enhancing their overall operational efficiency.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings to understand the content of Word, PowerPoint, PDF files, and scraped website data. It then converts this content into knowledge base articles.
How does the AI-enhanced search bar work?
The AI uses OpenAI Embeddings to understand the context of the search query. It then searches the knowledge base, previous tickets, and other sources to find the most relevant information.
Can we customize the support workflow?
Yes, with Deskhero's custom fields and user groups features, you can customize the support workflow to match your specific needs.
* This article provides an example of how a fictive company in the Manufacturing of Floor and Wall Tiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
