TobaccoTech receives thousands of customer queries every day. Using Deskhero's ticket management feature, they are able to efficiently categorize and prioritize these queries. The AI capabilities of Deskhero analyze these tickets to identify common issues and generate suggested replies, reducing the response time significantly.
TobaccoTech uses Deskhero's knowledge base feature to store all their product information, policies, and FAQs. The AI capabilities of Deskhero analyze these documents to generate relevant content for customer queries. This has improved the accuracy of their responses and reduced the time taken to find information.
With Deskhero's website scraping feature, TobaccoTech keeps track of customer reviews and feedback on various platforms. The AI capabilities analyze this data to identify trends and areas of improvement. This has helped TobaccoTech to continuously improve their products based on customer feedback.
Deskhero's REST API is used by TobaccoTech to integrate their customer service operations with other systems like CRM and ERP. This has improved the flow of information and made their operations more efficient.
Overall, the advanced AI capabilities of Deskhero have revolutionized the customer service operations of TobaccoTech. They are now able to provide faster and more accurate responses, leading to higher customer satisfaction.
How does Deskhero's AI capabilities improve the efficiency of customer service?
Deskhero's AI capabilities analyze customer queries to identify common issues and generate suggested replies. This reduces the time required to respond to each query. The AI also analyzes the knowledge base and other documents to generate relevant content for customer queries, improving the accuracy of responses.
How does Deskhero's website scraping feature help in improving products?
Deskhero's website scraping feature collects customer reviews and feedback from various platforms. The AI capabilities analyze this data to identify trends and areas of improvement, helping the company to continuously improve their products based on customer feedback.
How does Deskhero's REST API improve the flow of information?
Deskhero's REST API allows the integration of customer service operations with other systems like CRM and ERP. This improves the flow of information between different systems and makes operations more efficient.
* This article provides an example of how a fictive company in the Manufacturing of food products, beverages, and tobacco products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
