Golden Mint Inc. uses Deskhero's AI capabilities to manage their vast knowledge base, which includes articles generated from Word, PowerPoint, and PDF files, as well as data scraped from their website. The AI uses OpenAI embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has also improved the quality of responses.
The company also uses Deskhero's AI capabilities to enhance their search results. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This has made it easier for the support team to find the information they need to resolve customer queries.
Golden Mint Inc. has also leveraged Deskhero's custom fields and structured data lists to organize their customer data. This has made it easier for the support team to track customer interactions and provide personalized support.
The company has also used Deskhero's user groups and ticket management features to streamline their support processes. The AI-powered platform automatically assigns tickets to the appropriate user group based on the nature of the query, reducing the time taken to resolve issues.
Finally, Golden Mint Inc. has used Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to leverage the AI capabilities of Deskhero without disrupting their existing workflows.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This content is then sent through OpenAI's ChatGPT to generate suggested replies, ensuring that the responses are accurate and relevant.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This makes it easier for the support team to find the information they need to resolve customer queries.
How does Deskhero's AI streamline support processes?
Deskhero's AI-powered platform automatically assigns tickets to the appropriate user group based on the nature of the query. This reduces the time taken to resolve issues and ensures that customers receive support from the most qualified team.
* This article provides an example of how a fictive company in the Manufacturing of Gold and Silver Coins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
