HeatX Solutions has a vast knowledge base consisting of product manuals, policies, and technical presentations. To make this information easily accessible to their customer support team, they use Deskhero's knowledge base feature. This feature is enhanced by AI capabilities that leverage OpenAI Embeddings from the uploaded files.
The AI capabilities of Deskhero help HeatX to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the information in the knowledge base is always up-to-date.
Deskhero's AI also assists in enhancing the search results within the knowledge base. By analyzing the content of the knowledge base articles, the AI can provide more relevant and precise search results, making it easier for the customer support team to find the information they need.
With the help of Deskhero's website scraping feature, HeatX can automatically update their knowledge base with the latest information from their website. This ensures that the customer support team always has access to the most recent and accurate information.
By leveraging Deskhero's advanced AI capabilities, HeatX Solutions has been able to improve the efficiency of their customer support and provide better service to their customers.
How does Deskhero's AI capabilities help in enhancing the knowledge base?
Deskhero's AI capabilities help in automatically generating knowledge base articles from Word, PowerPoint, and PDF files. It also enhances the search results within the knowledge base by providing more relevant and precise results.
What is the benefit of the website scraping feature?
The website scraping feature allows you to automatically update your knowledge base with the latest information from your website. This ensures that your customer support team always has access to the most recent and accurate information.
How does Deskhero improve the efficiency of customer support?
By leveraging Deskhero's advanced AI capabilities, you can streamline your customer support processes, reduce response times, and provide better service to your customers.
* This article provides an example of how a fictive company in the Manufacturing of High-Pressure Boiler Tubes and Heat Exchanger Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
