BoilerTech Industries receives a high volume of customer inquiries daily, ranging from technical product questions to warranty claims. To manage these inquiries efficiently, they use Deskhero's ticket management system. The system is enhanced by AI capabilities that leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
The AI capabilities of Deskhero help BoilerTech to automatically categorize and prioritize the incoming tickets based on their urgency and topic. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
Deskhero's AI also assists in generating suggested replies for customer inquiries. By analyzing past tickets and knowledge base articles, the AI can provide accurate and helpful responses, reducing the time spent by customer service representatives on each ticket.
With the help of Deskhero's comprehensive search bar, BoilerTech's customer service team can quickly find relevant information from the vast amount of data available. The search results are enhanced by AI, providing more relevant and precise results.
By integrating Deskhero's REST API, BoilerTech has been able to automate several processes, further improving their efficiency. The API allows them to integrate Deskhero with their existing systems, creating a seamless workflow.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities help in automatically categorizing and prioritizing the incoming tickets based on their urgency and topic. It also assists in generating suggested replies for customer inquiries by analyzing past tickets and knowledge base articles.
How does the comprehensive search bar work?
The comprehensive search bar allows you to quickly find relevant information from the vast amount of data available. The search results are enhanced by AI, providing more relevant and precise results.
What is the benefit of integrating Deskhero's REST API?
By integrating Deskhero's REST API, you can automate several processes and integrate Deskhero with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacturing of High-Pressure Boiler Tubes and Heat Exchanger Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
